The direct answer to this question is a rough timeframe of approximately 2 weeks, to a month, and in rare cases, longer. Getting the NBN has a lot of factors involved. This is the reason NBN installations do not have a specific time frame. The timeframe can be extended or can also be just as short, depending on certain situations. We must be aware there at least three stages for getting NBN to the house or location, and each step may have requirements and timeframes of their own.
While not complicated, these steps each have their own processes that cannot be hurried or instantly done. One has to basically have the rudiments of NBN already set-up first. This is the most important requirement, and everything else follows. Some of the other main factors that can extend this time frame: application process, connecting, minor construction, premises checking, and testing.
The Important Elements
Just like all other broadband connections, getting the NBN follows a process. It also takes an undetermined amount of time to complete, maybe even more so than the others, in rare cases. There are three rough stages to determine a working timeframe to get the NBN to the location. This will make it easier to predict the exact “when” to our answer.
From here we can see if there is an existing NBN presence through a POI or Point of Interconnect available from a local RSP or retail service provider. A direct contact and consultation over the phone initiates this along with any requirements. This is the application process and can be done right away once the address is confirmed.
At this stage, there are three address statuses to indicate if NBN will take a while, take longer, or is ready for an installation process from an RSP of choice, respectively:
- Build Commenced
- Build Preparation
- Service Available
Another entry method to get the NBN is also applying for a connection or registering interest through notification with NBN or a retail service provider. But this one is a wait and see situation that cannot guarantee a timely response, as it depends on the inclusion of the area on NBN’s coverage area list. But once ready, one will receive a confirmation email or message from where an application can be made for an installation.
Upon contact to apply for NBN, one can also check for the format available, as which the most feasible is, based on the type of NBN that is already activated there, and what the RSP will install. Usual formats of FTTP or Fibre to the Premises (pure Fibre from NBN to the premises) and FTTN or Fibre to the Node (mixed technology using copper from the premises) will fall in this timeframe of a minimum 2 weeks.
Appointment and Connection, and vice versa
By determining the status, we easily pinpoint how far off are we in getting the NBN. Obviously, those within the minimum two week wait will be in the Service Available status. But even then, this is not the final timeframe yet. Once this has been confirmed, the application for a connection goes through the service provider.
Specific details and types of plans are chosen, discussed and then finalised. It pays to know the type and level of NBN services, and other details such as speed tier, data allowance, terms, contract length, pricing, options, and etc. beforehand. A discussion with an RSP will confirm these to make an informed decision.
The process starts onsite once the elements outside the premises are connected to the main hub. Give or take, the application process and up until the appointment setting should take no more than a week or two when everything is taken care of. Most hassle free connections should be done within a week, barring complications.
When we have complications or minor work happen, the nearest estimate is beyond 2 weeks to a month. This is to ensure a worry free connection from the outside going to NBN. Sometimes, rerouting or longer construction may happen to secure a good connection from the outside.
Once this is done the installation appointment is set. The nearest available outside connection or hub to a fibre optic line down to the outside of the premises is first done, then the connection inside the premises. If there are a few alterations or minor construction needed, this is where it is determined. Once all the groundwork is done, then comes the final installation at the address, and testing.
The final day of installation should be composed of three steps usually done in a day. This involves:
- Connection of the established line from just outside the premises to the location
- Installation of NBN equipment and successful testing
There can still be delays that can happen here, however. Examples of additional work that lengthen total time frames include:
- optimisation that may be needed to maximise the performance, most especially hybrid or mixed technology NBN (FTTN or Fibre to the Node and HFC or Hybrid Fibre Coaxial connections)
- connection issues with regards to getting a line from outside the premises connected to the line within or inside the premises
This is usually within the premises and must be dealt with along with the initial testing. This is to make sure there are no disjointed non-working parts, and all physical lines are fine with no intermittent disconnections or interferences. Unlike pure NBN Fibre such as FTTP or Fibre to the Premises (or Home), these other type of connections may be limited by their copper parts.